Subprocessors
ARIA uses the following authorised subprocessors. Customers may subscribe to change notifications by emailing privacy@simplification.io. Objections may be raised within 30 days of notification.
| Processor | Purpose | Region | Data categories |
|---|---|---|---|
| DigitalOcean | Primary compute + managed Postgres | Frankfurt (EU), NYC (US) | tenant_data, platform_metadata |
| Cloudflare | CDN, WAF, DDoS protection | Global edge | request_metadata |
| Stripe | Payment processing | US + EU | billing_contact, card_tokens |
| Resend | Transactional email (legacy path; Sendgrid is the active provider since v1.9.7.7 M1 A5 unification) | US + EU | recipient_email, message_body |
| SendGrid (Twilio) | Transactional email — waitlist confirmation, DSAR confirmation, lead notification, contact-form acknowledgement | US | recipient_email, message_body |
| Google Workspace | Inbound mailbox for DSAR + operator escalation (we@simplification.io) | US | recipient_email, message_body, sender_metadata |
| Anthropic | LLM inference (Claude) | US (zero-retention API) | inference_prompt, inference_response |
| OpenAI | LLM inference (GPT-4o, o1) | US (no-training API tier) | inference_prompt, inference_response |
| Matomo Cloud | Privacy-friendly product analytics | EU (Germany) | pseudonymised_event_data |
| WhatsApp Cloud API (Meta) | WhatsApp Business channel adapter (inbound + outbound) | US + EU (Meta shared infrastructure) | message_content, phone_number, display_name |
| Instagram Business (Meta) | Instagram Direct channel adapter via Meta Graph API | US + EU (Meta shared infrastructure) | message_content, ig_scoped_user_id, display_name |
| Telegram Bot API | Telegram channel adapter | Distributed (Telegram-managed) | message_content, telegram_user_id |
| Twilio | SMS channel adapter (TCPA-compliant; STOP/HELP keyword handling) | US | sms_content, phone_e164, carrier_metadata |
| Discord | Discord server channel adapter (Bot API) | US | message_content, discord_user_id, guild_id |
| Slack | Slack workspace channel adapter (Events API + OAuth bot token) | US + EU + AU (Enterprise Grid regional pinning available) | message_content, slack_user_id, workspace_id |